Refund policy

Last Updated: July 14, 2026

At HAWTHORNE, we want you to enjoy every purchase with confidence. If you're not completely satisfied with your order, you may request a return according to the terms outlined below.

Return Period

You may request a return within 30 calendar days after your package has been delivered.

Once your request has been approved, the returned merchandise must be shipped within the same 30-day period.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please notify our customer support team immediately.

📩 support@hawthornewear.com

Please provide:

Your order number
Clear photos or videos of the issue
A brief description of the defect

After reviewing your claim, we may send a replacement before requiring the original item to be returned.

Incorrect Item or Size Sent

If we accidentally shipped the wrong size or product, we will send the correct replacement at no additional cost.

Please email us with:

Your order number
A photo showing the size label or incorrect item received

Once verified, the correct item will be shipped free of charge.

Incorrect Size Selected

If the incorrect size was selected during checkout, contact our support team before sending the item back.

We'll review your situation and explain the available return options.

Refused or Unclaimed Orders

If a shipment is refused or remains uncollected and is returned to us, a USD $15.00 fee may be deducted from your refund to cover return shipping and handling expenses.

Return Procedure

Step 1

Email support@hawthornewear.com with your order number and the reason for your return request.

Step 2

Wait until your return has been approved by our customer service team.

Step 3

After approval, return the item using a shipping service that provides tracking. Complete return instructions will be sent by email.

Step 4

Keep your shipment receipt and tracking number until the return has been completed.

Step 5

After the returned merchandise has been received and inspected, we'll begin processing your refund.

Return Conditions

Returned products must:

Be unused and unworn
Be returned in their original condition
Include original packaging whenever possible
Be shipped with a trackable delivery service
Successfully arrive at our designated return location

Returns that fail to meet these conditions may not qualify for a refund.

Refund Processing

Approved refunds are generally completed within 10–15 business days after the returned merchandise has been received and inspected.

Depending on your financial institution, additional processing time may be required before the refunded amount appears in your account.

Important Information

Do not return merchandise without first receiving authorization from our support team.

Customers are responsible for packaging returned items securely. HAWTHORNE cannot be held responsible for products that become lost or damaged while being returned through the shipping carrier.