Privacy policy
Last Updated: July 14, 2026
Introduction
At HAWTHORNE, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, store, disclose, and protect your information whenever you visit our website, place an order, communicate with us, or use any of our services.
By accessing our website, you acknowledge that you have read and accepted this Privacy Policy.
Information We Collect
Depending on your interaction with our website, we may collect the following categories of personal information:
Personal Details
- Full name
- Billing address
- Shipping address
- Telephone number
- Email address
Purchase Information
- Products purchased
- Order history
- Payment information
- Shipping details
- Return and refund records
Account Information
- Login credentials
- Saved preferences
- Account settings
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Cookies and similar tracking technologies
- Website activity and browsing behavior
Customer Communications
- Emails
- Contact form submissions
- Customer support conversations
- Product reviews and feedback
How We Collect Information
Your information may be collected through several methods.
Information You Provide
We collect information when you:
- Create an account
- Place an order
- Subscribe to promotional communications
- Contact customer support
- Participate in surveys or promotions
Automatic Collection
Certain technical information is collected automatically through:
- Cookies
- Analytics software
- Browser technologies
- Device identifiers
- Website performance monitoring tools
Trusted Service Providers
We may also receive information from:
- Shopify
- Payment processing providers
- Shipping carriers
- Fraud prevention services
- Marketing and analytics platforms
How We Use Your Information
We use personal information to:
- Process orders and payments
- Deliver purchased products
- Manage returns and refunds
- Provide customer support
- Send shipping confirmations and order updates
- Improve our website and services
- Personalize your shopping experience
- Detect fraud and maintain website security
- Send promotional communications when permitted
- Comply with legal and regulatory obligations
You are responsible for protecting the confidentiality of your account credentials.
Sharing Personal Information
HAWTHORNE does not sell personal information.
Your information may only be shared with trusted third parties when necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping and logistics providers
- Customer service platforms
- Cloud storage providers
- Marketing and analytics partners
- Fraud prevention services
Information may also be disclosed when required by applicable law, legal proceedings, or governmental authorities.
Shopify Services
Our online store is powered by Shopify, which processes certain information necessary to operate our website and complete customer transactions.
Some personal information may therefore be processed directly by Shopify under its own Privacy Policy.
External Websites
Our website may contain links to third-party websites or online services.
We are not responsible for the content, security practices, or privacy policies of those external websites. Users should review their policies before submitting personal information.
Children's Privacy
Our products and services are intended for adults.
We do not knowingly collect personal information from anyone under the age of 18. If such information is identified, reasonable steps will be taken to remove it.
Data Security
We implement commercially reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
Although we follow industry-standard security practices, no electronic storage or internet transmission can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as reasonably necessary to:
- Complete customer transactions
- Provide ongoing customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce contractual agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your country or state of residence, you may have rights that include:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion of your data
- Receiving a copy of your personal information
- Restricting or objecting to certain processing activities
- Withdrawing consent for marketing communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.
Residents of the European Union, United Kingdom, California, and other jurisdictions may have additional rights under applicable privacy legislation.
Exercising Your Rights
To submit a privacy-related request, please contact us using the information below.
To protect your information, we may request verification of your identity before processing your request.
We will respond within the timeframe required by applicable law.
International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where required, such transfers are protected through recognized legal safeguards, including Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms.
Policy Updates
This Privacy Policy may be revised periodically to reflect changes in legal requirements, business practices, or website operations.
Any updates become effective immediately after publication on this page. The "Last Updated" date will always indicate the most recent revision.
Contact Information
For questions regarding this Privacy Policy or requests concerning your personal information, please contact:
Email:
📩 support@hawthornewear.com
Data Controller
Aikesa Briana Stacker
612 South St
Danville, IL 61832
United States